A legal disclaimer
At The Men’s Room, your privacy and confidentiality are treated with the highest level of care and respect. This Privacy Policy outlines how we collect, store, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and industry best practices in both massage and counselling professions.

Privacy Policy – the basics
At The Men’s Room, your privacy and confidentiality are taken seriously. This policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and industry best practices for massage and counselling professionals.

When you attend a session, book online, or make an enquiry, you consent to the collection and handling of your personal information as described below.

We collect personal information including your name, date of birth, contact details, relevant medical or psychological history, and session notes. This may also include sensitive information such as emotional wellbeing, trauma history, or physical health conditions.

Information is gathered to ensure your sessions are safe, appropriate, and tailored to your individual needs.

All records are stored securely—either in locked physical files or encrypted digital systems—and are accessible only to the practitioner. Session notes are confidential and retained for a minimum of seven years, or until a minor client turns 25, as required under NSW law.

We do not share, sell, or distribute your information to third parties. Your information may only be disclosed if:

You provide written consent,

There is a legal obligation (e.g. subpoena, court order),

It is necessary to prevent serious harm to you or others, or

There is a concern regarding the safety or wellbeing of a child.

Counselling-informed sessions are strictly confidential. However, there are rare circumstances in which confidentiality must be legally or ethically broken—such as risk of harm or mandatory reporting obligations. You will be informed of this process wherever possible and appropriate.

If you wish to access or correct your information, you can request this by contacting us directly. We may ask for proof of identity to ensure your privacy is protected.

When you visit our website or use a third-party booking system, non-identifiable data such as cookies or IP addresses may be collected for basic functionality or analytics.

We use secure, privacy-compliant systems and never use your data for unsolicited marketing.

Your privacy matters. If you have concerns or questions about how your information is handled, please contact us directly:

The Men’s Room
Email: privacy@themensroom.com.au
Location: Central Coast, NSW

If you feel your privacy rights have been breached, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

This policy may be updated from time to time. The most recent version will always be available on our website.

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.